Privacy Policy

Effective Date: [13 July 2025]

At Sana South Africa (“Sana”, “we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.sanastore.co.za, contact us, or purchase from us.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information – such as your name, email address, phone number, and delivery address.
  • Payment Information – such as credit/debit card details (processed securely via third-party payment processors).
  • Account Information – if you create an account, including login details.
  • Order Details – information about products you purchase.
  • Website Usage Data – including IP address, browser type, pages viewed, and referring website.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate with you (order updates, promotions, newsletters)
  • Improve our website and services
  • Comply with legal obligations

3. Sharing of Personal Information

We do not sell your personal information. We may share data with:

  • Service Providers – such as payment gateways and couriers, to fulfill your orders.
  • Legal Authorities – if required to comply with legal or regulatory obligations.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information. This includes secure payment processing and SSL encryption on our website.

5. Your Rights

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

  • Access and correct your personal data
  • Object to processing or request deletion of your data
  • Withdraw consent for marketing at any time

To exercise these rights, contact us at info@sanastore.co.za.

6. Cookies

Our website uses cookies to enhance your experience and track site usage. You can adjust your browser settings to refuse cookies if preferred.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Sana South Africa
18 Hoof Way, Bot River, 7185, Western Cape, South Africa
Email: info@sanastore.co.za